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The following objectives have been defined:
BCP increases PKB’s ability to respond whilst also protecting information assets and service delivery commitments through a holistic approach to recovery management and planning.
The BCP management and planning process seeks to reduce the severity of a service-impacting event through a thoughtful and comprehensive recovery and continuity framework.
Scope of the BCP
All of PKB’s activities and initiatives must comply with, and be incorporated into the BCP.
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The key principles of business continuity within PKB are as follows:
To take all reasonable steps to avoid any activity that might adversely impact service continuity.
Ensuring continuity planning is an intrinsic component of PKB’s functional methodology and operational approach.
Ensure employee, stakeholder, customer and provider information is current and sufficient.
To make advance arrangements for the recovery of service critical components.
To make advance arrangements to relocate or reorganise operations to allow critical processes to continue.
Providing resilience for information systems and data, or alternative ways of working in the event of their failure.
All systems and processes must be in line with PKB's Information Governance and Security Policy.
To protect employees, customers and third parties where an event is likely to impact their safety.
To apply robustness and rigour to BCP testing and for this testing to have a regular and prioritised schedule of adherence.
To facilitate BCP training sessions and keep up-to-date BCP training materials.
To ensure regularity and method in the sufficient updating of the BCP/ DRP plans; be those organisational, procedural, provider-centric, systems or services.
Approval and review
PKB-BCP v1.3 was approved by the Business Continuity Manager and the Executive Board on the 1st of June 2022. |  |
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Patients Know Best will notify customers of a business disruption, provide details of the recovery progress, and advise customers of any necessary interim arrangements to contact the company. The details of our business recovery plan are considered confidential and regarded as proprietary materials. However, we will be happy to address any specific questions or issues to assure confidence in PKB’s business continuity capabilities.
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Distributed and resilient communication channels
Key business systems accessibility and definition of alternative methods ●
Resilient and diverse cloud infrastructure
Patient data backup, data retrieval and recovery processes
Detailed risk and impact assessments
Incident step mapping and workflows
Step duration analysis
Stakeholder and customer communication policies
Recovery Time Objectives (RTO) expectations.
Incident Management Team
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PKB-DRP v1.3 was approved by the Disaster Recovery Manager and the Executive Board on the 1st of June 2022. |   |
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