PKB has it's its own dedicated helpdesk available by emailing no-reply-uk@patientsknowbestsupport desk contactable by email: help@patientsknowbest.com or submitting a ticket via our website contact form. Our customers are the first line of contact in the support process. Using their own service desk, they monitor and address queries from organisation staff and patients. Second line technical support queries are handled by the PKB support team. Below is a summary of the most common enquiries reported to our support desk with standard responses and information required to address the query.Below is a summary of the most common enquiries reported to our helpdesk the PKB support desk with standard responses and information required to address the query.
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If a patient states they cannot log in we need to work outunderstand:
Have they forgotten their password?
Have they tried manual to reset their password?
Response:
Sorry to hear that you are having trouble logging into your patient record.
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