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General Statement
The mission of PKB’s Business Continuity Program is to establish and support an ongoing contingency planning program to evaluate the impact of significant events that may adversely affect customers, assets or employees.
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To take all reasonable steps to avoid any activity that might adversely impact service continuity.
Ensuring continuity planning is an intrinsic component of PKB’s functional methodology and operational approach.
Ensure employee, stakeholder, customer and provider information is current and sufficient.
To make advance arrangements for the recovery of service critical components.
To make advance arrangements to relocate or reorganise operations to allow critical processes to continue.
Providing resilience for information systems and data, or alternative ways of working in the event of their failure.
All systems and processes must be in line with PKB's Information Governance and Security Policy.
To protect employees, customers and third parties where an event is likely to impact their safety.
To apply robustness and rigour to BCP testing and for this testing to have a regular and prioritised schedule of adherence.
To facilitate BCP training sessions and keep up-to-date BCP training materials.
To ensure regularity and method in the sufficient updating of the BCP/ DRP plans; be those organisational, procedural, provider-centric, systems or services.
Approval and review
PKB-BCP v1.3 was approved by the Business Continuity Manager and the Executive Board on the 1st of June 2022. |  |
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Disaster Recovery
In the event of a business disruption affecting PKB, the Disaster Recovery Team (‘DR Team’) will implement a recovery strategy based on the severity and nature of the incident. PKB has no dependence on a traditional physical office facility for the successful operation of business services because all PKB staff work in a distributed way rather than in a central office.
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Worst Case RTO for Critical Functions
Critical Function | RTO |
Provide access to patient data via web portal. | 4 - 24 hrs |
Provide access to patient data via API. | 1 - 12 hrs |
Provide access to support function - ticketing system is offline. | 30 mins |
Since it is impossible to anticipate every type of potential disaster, there can be no assurance that there will be no interruption of the PKB business functions in all circumstances. However, PKB is committed to rigour and robustness in our approach and planning with regard to our Business Continuity Program.
Approval and review
PKB-DRP v1.3 was approved by the Disaster Recovery Manager and the Executive Board on the 1st of June 2022. |  |
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