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Patients Know Best have a strong internal password policy that includes a requirement for MFA for accounts that do not support SSO. Passwords are stored in a company managed password manager. Patients Know Best supports OTP Single-Sign-On (SSO) for secure identity management and credentials including systems such as EMIS and SystmOne. Additionally, PKB allows patients to open their PKB healthcare record using NHS login. |
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Patient Knows Best’s patch management process pushes security updates fast and consistently. Upon finding an issue in the production environment PKB evaluate to determine the impact. If an issue highlights a significant disruption to functionality or performance of the system or is considered a potential clinical/IG risk then a patch/release is scheduled as soon as a fix is ready. For critical issues downtime may occur during the day otherwise the fix will be scheduled in the evening when usage is lower. |
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