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If patients wish to de-register from PKB, the organisation support team can provide help and advice. If the patient still wishes to remove their access, the coordinator will need to verify the patient’s identity and send the de-registration request to help@patientsknowbest.com. PKB will require the patient’s email address to locate the record and remove access.
Data Quality Issues:
If patients report to PKB a letter is not displaying correctly or an appointment states DNA when in fact they did attend. Or maybe a lab result is displaying incorrectly, PKB can not see this information within a patient's record as the data is encrypted. The organisational support team can log into PKB using a professional login and investigate the reported issueData quality issues such as missing, delayed or incorrect clinical data will be investigated by a Data Quality professional within the organisation support team. Once investigated i.e. the data has been cross checked with PAS with PKB to determine outcome, can then relay this back to PKB or the relevant parties within the Trust.
Most common queries here are:
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Letter / Document not displaying correctly or missing form account
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Appointment displaying incorrectly / mis information or missing form account
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Incorrect letter uploaded to PKB
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, the organisation will relay the information back to the patient, and/or escalate accordingly to resolve.
Organisational Admin:
Aside from general first, second and third line support, the Organisation will need key individuals to access to The Organisation Administrator Account, to complete certain administrator functions such as checking for demographic mismatches between PKB and incoming HL7 feeds e.g. from the laboratory. This is a minimal role that requires a minimum of two people to hold and generally involves checking this account once a week or twice a month to cross check data. Click here for information on the Org Admin functions
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