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• Appointment letters and appointments sent to PKB via integration

• Manually entered appointments

SMART goal

Reduce the number of appointments for the ………. team by Sept 2024 (12 months post team go live) from (current appointments) to ( %) by adding all patients to a PIFU pathway (if they fit the criteria), schedule questionnaires to be sent ….. Current appointment rates are (%). 12 months post go live, the team compared appointment rates of patients with and without a PKB record. It is a local NHS priority to add patients to a digital PIFU pathway to reduce waiting lists and to save money.

Case study

• Dermatology in Swansea case study: Transforming the face of traditional dermatology services

• Inflammatory bowel disease service case study: Better care leads to savings in Inflammatory Bowel Disease

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