...

• Patients attending unnecessary appointments

• Appointments are lengthy and expensive

• Patients have no control

• Long waiting times for appointments

PKB Solutions 

PKB supports patients understanding whether they need to have a follow-up appointment by using tools such as: 

• Symptom tracking 

• Care planning (with an action plan explaining how to follow up + contact the team)

• Questionnaires 

• Monitoring test results and data from patient devices 

• Messaging a central PIFU booking team 

Workflow

...

Use cases 

Swansea Bay

Rheumatology team - patients

Patients have access to their blood results into their record records, thus reducing the need for outpatient appointments , and saving time for more urgent cases. Patients can also order prescriptions through secure messaging with the clinical team.

...

• 75% reduction in face-to-face outpatient appointments (reduced from 4 quarterly to 1 annual appointment)

• 264 appointments saved from 88 patients (creating capacity) 

• Patients empowered with the information and tools to:
  - communicate with clinical teams when needed
  - manage medication reviews and prescriptions remotely
  - understand the importance of blood monitoring for their dermatological condition.

Dermatology team

...

Systemic patients normally typically have blood results 4 times a year. With the introduction of PKB, patients can be seen once a year - they are sent all 4 blood forms for the year, and patients messaging message the team with their results in order for them to obtain their repeat prescriptions, removing the need for the appointment.

75% reduction of face-to-face appointments , also reduced a reduction of were reduced, as were phone calls, . PIFU workflow was able to reduce appointments from every 3 three months to once a year appointments. 

Bedfordshire Hospitals NHS FT 

Inflammatory Bowel Disease Service

...

1⁄3 of patients moved to a PKB remote pathway where patients initiate the follow-up. Released 1,100 appointment slots from a patient group of ~600. Empowered patients with self-management, remote monitoring capabilities and virtual consultations. “Not only does it save patients having to come into hospital but also allows us to see when patients flare up, so we can see them within 48 hours rather than generate clinic appointments.”

East Sussex Healthcare Trust 

Uro-oncology

...

Patients are actively engaged with the uro-oncology team via PKB and can view blood

...

then reviewed by the specialist nurse who will give feedback either that on the results and

symptoms reported are fineacceptable, so no appointment is required, or organise an appointment if

...