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This manual is aimed at giving clinicians with a basic introduction to Patients Know Best and provides a guide on navigating the platform, you will still need specific role-based training within your organisation.

Getting started

How to search for a patient →

How to create a new patient →

How to add a patient to your team


The patient record

Viewing patient data →

Access a patient record in an emergency (break the glass) →

Patient records created by another organisation →

How Patients Know Best matches to existing patient records →


The professional record

Logging in and out →

Homepage →

Updating your settings →

Non-verified professionals