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If you have asked to cancel or reschedule your appointment, you will be notified by email when the organisation responds, You can also click on the  ‘View your request’ button beside the appointment, which will take you to the message thread, or find it in your Events & messages inbox. 

Third-party appointment management 

Patients Know Best offers organisations the ability to send appointments from a third party system such as DrDoctor, which can be managed through your Patients Know Best record. If the organisation added the appointment you will see options to manage your appointment.

Manage your third-party appointment

If the option to manage your third party appointment is available, it will appear in the actions menu. Once you have selected an option, you will be taken to the third party appointment system; either directly if you've logged in using NHS login, or to their login page if you logged in using your PKB username and password. If you are managing your appointment for the first time using NHS login,  you will be asked to share some of your NHS login information with the third  party partner, and will need to agree to continue.

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Managing your third-party appointment in DrDoctor

What happens when I manage an appointment in DrDoctor in for the first time?

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