User research helps us to understand how other people use Patients Know Best (PKB), so that we can respond more effectively to their needs with informed and inspired design solutions. We have always gathered feedback regularly, be it directly with our growing network of users or via our support desk and we would like to keep expanding on this research as our user-base and product grows.

Usability testing allows us to test out existing features and new feature designs by asking participants to carry out documented tasks on the system (or a prototype) to see how easy it is to complete the task. This is a fantastic way for us to gather insight on how people find the system in the real world and capture their thoughts during the process.

Getting involved 

We would love our users to get involved in our user research & usability testing, regardless of how much you have used the system or whether you are a patient, carer, clinician or administrative user. 

• If you would like to participate in user research or usability testing (this will take place online) - please complete this short form 

• If you would like to subscribe to our user research surveys click here 

• If you would like to join our Patient Advisory Group, you can find out how here

Alternatively you can also contact us with general feedback or about either of the above by emailing uxresearch@patientsknowbest.com 

Our privacy notice for user research is published here

Research outcomes

You can read about previous user research & usability testing carried out by clicking the links below:

• Adding data to records - Usability testing with patients

• PKB in the NHS App - Usability testing with patients

• Timeline feature design - User research with clinicians 

• Message threads - Usability testing 

• New Latest test result display - User research 

Research in progress

• Patient Navigation improvements

• Coordinator navigation improvements