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As a coordinator you can download a list of your patients who have registered and need to be made aware that you are now not using PKB with them going forward. To do this the Co-ordinator goes to Institutions - Consent - Download contact details. You can then send an email to registered patients explaining that your trust is stopping use of PKB andwhat this means.
Help with password resets
Lastly, as a coordinator, you are responsible for helping patients to access their records in the rare event that they forget both their password and their security question. Although all other coordinator responsibilities will cease when your team stops using PKB, this one will remain.
Patients who forget their passwords can reset themselves by answering their security question - we can also help talk them through this process via our helpdesk.
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