How we use your information

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• If you access our service using your NHS login details, the identity verification services are managed by NHS Digital. NHS Digital is the controller for any personal information you provide to NHS Digital to get an NHS login account and verify your identity, and uses that personal information solely for that single purpose. For this personal information, our role is a “processor” and we must act under the instructions provided by NHS Digital (as the “controller”) when verifying your identity. This restriction does not apply to the personal information you provide to PKB separately.See the privacy notice and terms and conditions for NHS login managed by NHS Digital. 

• We use the notifications service provided by NHS Digital for sending you information. To do this we will only send a minimal amount of information necessary. Further information about the service can be found in theprivacy notice for the NHS App managed by NHS Digital.

5. Confidentiality

PKB fulfils its duty of confidentiality through clauses in employment contracts, corporate policies covering confidentiality and security, providing ongoing training to all employees and requiring the same of any company we contract to support us. 

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You can edit or hide information you have added until it has been viewed by a health or social care professional. After a Professional has viewed information in your PKB Account it may be retained by the Organisation. In most cases, this retention period will typically be 8 years as outlined in the Records Management Code of Practice. 

You cannot edit or hide information others have added. If you would like to change or hide information that has been added by an Organisation about you, for example, if it is incorrect, you must contact that Organisation to request this. All of your PKB health data is held securely and is encrypted in storage and in transit.

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You can see a copy of the template DPC below, although the specifics of the agreement may vary slightly from Organisation to Organisation:

NHS Data Processing Contract 

For a breakdown of all organisations using PKB, please see this map                                                                                                                                                                           

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You can write to our DPO: dpo@patientsknowbest.com 

Patients Know Best Ltd Contact Routes 

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A User's continued use of the Service constitutes the User’s agreement to this privacy notice. If you feel you need further information please refer to The PKB Manual and the PKB Information Governance Wiki below or contact us through patientsknowbest.com/contact-us .

• PKB Manual:Privacy Notice India

• PKB Information Governance Wiki:https://wiki.patientsknowbest.com/space/IG/ 

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