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Typical number of users: 5-30 per team (highly varied, dependent on team type and usage)
Typical training time: 2 hours of in-person/virtual and online learning, (including using the test site provided).
Typical usage time: >1 hour a day (highly variable depending on planned benefits/use of PKB)
Patient
The patient is the focal point for the entire PKB record; PKB puts the patient in control of all information about them, and who gets to use that information with them.
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Typical number of users: 100,000s per org, 10-1000s per team
Typical training time: 0 input from customers, PKB online resources available
Typical usage time: >1hr a week (highly variable depending on planned benefits of PKB)
Summary of
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Resources required
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Train the trainer model
PKB provides Face-to-Face (F2F) training for Training teams /trainer and trainers and either F2F or remote training via Skype or Google meet Meet screen sharing software for any professional and coordinator users. The training can be delivered to groups or at in one-to-one sessions as required.
We estimate that the initial training team/trainer training will take four hours - , possibly separated divided into 2 two-hour sessions over two days, depending on staff availability.
The training team/trainer will be fully trained (using a test site) on how to use using PKB as a patient, professional, and coordinator and will receive tips and ideas on how to train others in PKB use. They will receive full support from a PKB Success project manager throughout their time in this role, including regular meetings , and any necessary refresher/top-up training for themselves that are necessary. The Success project manager will accompany and support the training team/trainer during the first training sessions they run.
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The coordinators take on the majority of the platform administration and management tasks and will need training on the following:
Registering professionals at scale https://manual.patientsknowbest.com/coordinator/professionals
Creating patients’ records at scale https://manual.patientsknowbest.com/coordinator/records-mass
Updating the welcome message for patients regularly with the latest instructions eg to complete new forms or read new resources https://manual.patientsknowbest.com/coordinator/institution
Authorise and apply add care plan templates such as the COVID-19 one page profile. https://manual.patientsknowbest.com/coordinator/plans
Sharing patients’ records with affiliate teams - https://manual.patientsknowbest.com/coordinator/organisation-networks
for patients in the team to create
Professional training
Individuals who use PKB to work with patients (for example, the Link Workers) need to understand these basic functions:
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All these have supporting videos, which can be found here:https://deploy.patientsknowbest.com/training/training-videos
Patient support
Patients generally need minimal instruction on how to use the system as it is intuitive and they have already been trained to use the internet as consumers. There are, however, ways to support their use of the system including:
A full PKB manual, a how-to-guide can be found at - https://manualwiki.patientsknowbest.com/patientspace/MAN
Many other ways to keep patients updated and informed are listed here.
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