PKB is currently being used utilised by Sexual sexual health teams in many areas across numerous regions throughout the UK. The These teams have found identified the following workflows very as highly effective.

Sexual health clinic

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When Covid COVID-19 hit in March 2020, the team had to cease all walk-in appointments as quickly as possible. Still wanting to be able to deliver the services to their patients and needing to replace all their face-to-face appointments with a virtual alternative, they came up with a new way to use PKB, which has worked so well for both patients and the team they havenhasn't return returned to their old way.

Delivering care through PKB using the secure messaging functionality , gives patients and the team the ability to deliver care virtually through their personal health recordrecords.

• Patients send secure messages to professionals, including images

• Images do not have to be stored on local system to be shared with the clinical team

• Removed apprehension about sharing images on a digital platform

• Explanation Explanations given by professionals on how to send messages within PKB

• Care delivered through PKB, no

• No face-to-face appointments needed

Full Here, you can find comprehensive instructions on how to send a photo through PKB secure messaging function can be found on in the PKB manual here.

Workflow

When a patient contacts the team through PKB, the professional reply's replies to the patient with:

• Standard instructions on how to send an image

• Pre-meeting consultation questionnaire for triage

• Patient has a Sexual Health ID (not NHS) so other teams can’t see the Sexual health teamCare and treatment is delivered virtually with no face to

• Data added under sexual health privacy label in PKB

• No face-to-face appointment needed

When a sexual health team is starting out or adding use secure messaging to their patient pathwayswith patients, its important to check the privacy labels are set as Sexual health to reflect sexual health systems.

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• More convenience for patients who no longer have to take time off work or arrange childcare

• No travel costs for patients

• 60% of patients in the satisfaction survey stated that they are happy to send photos securely via PKB

• The ability to share their sexual health data discreetly and securely with the clinicians and health care healthcare professionals they choose

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With patients patient and staff satisfaction high, the team will continue to build on their use of the platform to support patients to access sexual health service services without stigma.

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Key PKB features 

Questionnaires 

Patients can initiate a questionnaire by clicking Start Questionnaire on their homepage or directly within the NHS App. Once completed, the questionnaire can be sent to a professional or team.

Teams using the questionnaire tool can ensure the outcome of clinical reviews is recorded and the patient has a copy. Teams can also identify patients suitable for virtual appointments or pre-operative assessment questionnaires.

PKB's advanced questionnaire functionality

The features include:

• Scoring and calculations

• Branching, allowing patients to complete the parts of the questionnaire that are relevant to them

• Coded fields questionnaires can be mapped to clinical codes

• Patients can save drafts

• Send questionnaires to patients who aren’t registered or already in your team

Questionnaire templates

• Pre clinic questionnaires

• Post-operative questionnaires

• Assessment for adult care in the day surgery unit

• Patient Reported Outcomes (PROMS)

• Capturing Digital Outcome Measures

Messaging

• Patients have access to message their healthcare team (saving time on the phone)

• The Admin team can triage messages. Either resolving or passing onto another speciality team

• Universal Messaging is the ability for patients to message clinical and non-clinical teams

• Team-based messaging allows teams to automatically receive secure messages and questionnaires/consultations as a group rather than as individuals

• Patient initiated messaging

• Ability to share vidoes, files and images securely

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Library

• Central trust library for advice, services and information

• Disease and condition information with advice and resources

• Treatment plans, for example, a rehab program with videos and advice a patient needs to watch and read each week

• Details and links to National and local support groups and website

• Professional alliance information

Care plans 

PKB have a care plan toolkit with examples of care plan templates used by teams. There is a process for teams to amend care plans or create new ones here. A selection of peri-operative care plans is below.

• Symptoms tracking in monitoring care plan templates

• Personalised care plan templates

• Disease care plan with individualised templates with escalation plans

• Consent care plans

• Treatment care plans

• Sexual health care plan example can be found here

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Add and view data

• Patients can view hospitals and GP data where an integration with PKB has been set up

• Data can include sharing blood tests, x-ray reports, clinic and appointment letters, appointments and discharge summaries 

• Patients can add information themselves, including operations and conditions

• Patients can track key measurements and add any symptoms related to their orthopaedic condition

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Comms 

• Provide clear information for patients on how to use PKB pre- and post-surgery and what support the teams provide digitally.

• Comms to staff on the new clinical and patient digital pathways

Further information

• Sexual health care plan templates: informed consent care plan and workflow diagram

• Sexual health minor procedures: how PKB can be used in day clinics

• Contraceptive pill checklist: workflow and care plan template example

• Improving access to health service: a case study from a sexual health clinic using PKB