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PKB may contract companies to provide services on our behalf, such as our support desk or to answer queries about the Service. We give those organisations access only to the minimum personal information to help you with your queries, such as your IP address (your computer’s location) or e-mail address. They are bound by a contract and a duty of confidentiality. These companies cannot access your health information, which is encrypted.
NHS services
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Please note that if you access our service using your NHS login details, the identity verification services are managed by
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NHS
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England.
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NHS
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England is the controller for any personal information you
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provided to
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NHS
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England to get an NHS login account and verify your identity, and uses that personal information solely for that single purpose.
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For this personal information, our role is a
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“processor” only and we must act under the instructions provided by
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NHS
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England (as the “controller”) when verifying your identity.
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To see NHS
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login’s Privacy Notice and Terms and Conditions, please click here. This restriction does not apply to the personal information you provide to
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us separately.
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We use the notifications and messaging service provided by the NHS Transformation Directorate for sending you information. To do this we will only send a minimal amount of information necessary. Further information about the service can be found in the privacy notice for the NHS App managed by NHS Transformation Directorate.
5. Confidentiality
PKB fulfils its duty of confidentiality through clauses in employment contracts, corporate policies covering confidentiality and security, providing ongoing training to all employees and requiring the same of any company we contract to support us.
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