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PKB will store data the GP practice has already authorised for release to the patient. This is the same data set dataset the patient can see in the NHS App.
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Patient not used NHS login: The patient has not logged in with NHS login to trigger the data integration
Patient chose Not now: The patient chose ‘Not now' when prompted to get their GP data during the login process. The patient will be prompted with the 'Get your GP data’ screen again one month after selecting ‘Not now'
PKB completing data retrieval: Retrieving and showing GP data can take PKB a few minutes. It varies based on factors such as record size and demand at the time.
GP not switching on online services: Patients must have online services set up at their GP Practice. If a patient does not have an online services account, the patient should contact their GP Practice to request access to online services. See the sections below on https://pkbdev.atlassian.net/wiki/spaces/MAN/pages/edit-v2/4143251489#How-can-a-patient-request-access-to-online-services%3F and https://pkbdev.atlassian.net/wiki/spaces/MAN/pages/edit-v2/4143251489#How-does-a-GP-practice-enable-online-services-for-a-patient%3F How can a patient request access to online services and How does a GP practice enable online services for a patient.
GP does not have data: If a patient has recently registered at a GP Practice, there may not be GP data available in the patient's record yet.
GP not releasing data: The GP Practice has not permitted the release of the patient's online services data within their clinical system. Individual items can been restricted e.g. a single diagnosis (condition), a service can be restricted e.g. all diagnoses (conditions), or date range restrictions can be applied by the GP Practice to only allow release of data after a specified date. Patients are encouraged to contact their GP Practice directly to request access to their online services data. GP surgeries are required to give all patients in England online access to new information as it is added to their GP health record since 31st October 2023 (unless a patient has individually decided to opt out, or any exceptions apply).
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A patient can ask their GP Practice what patient record system they’re using e.g. SystmOne or EMIS.
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