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If you need to reset your MFA codes, contact your local PKB support desk or help@patientsknowbest. com. After your local support team have verified your identity, they can request that PKB Support Team resets your MFA codes. initiate a password reset which will also reset MFA for you. Once you set a new password, you can re-enable MFA.
Can I reset my password if I have MFA enabled?
Yes, you can reset your password or a coordinator can reset your password if you have MFA enabled. This
If you reset your password yourself, this will not reset your MFA codes so you will be asked to enter an MFA code when you login after resetting your password.
If a coordinator resets your password, this will reset your MFA so you will need to set it up again after you change your password.