The PHR

DRiefcase is India's first Personal Health Record (PHR) app to be approved by the National Health Authority (NHA) for the roll-out of the Ayushman Bharat Digital Mission (ABDM).

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DRiefcase also offers a clinic management system for doctors and healthcare providers called DRiefcase Connect. This is a comprehensive practice management platform for individual doctors, polyclinics, and small hospitals, designed to enhance productivity for healthcare professionals.

History

DRiefcase was founded in 2016 by Sohit Kapoor and Harsh Parikh, both former investment bankers motivated by their personal experiences with the healthcare system. Observing the inefficiencies and lack of digitisation in healthcare, they aimed to replicate the advancements seen in financial services. They believed that, in India, where healthcare data is scattered across multiple providers, patients should be the central decision-makers and aggregators of their own healthcare information. This vision led to the creation of DRiefcase as a Personal Health Record (PHR) platform, designed to simplify the burden of health records management and bridge the information gap between patients and doctors by facilitating quick and easy access to medical histories.

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Today, DRiefcase is India’s only fully ABDM-integrated health-tech solution that allows users to securely store, access, and share their medical records within the healthcare ecosystem.

Features

The primary use of the platform involves functionalities related to the Ayushman Bharat Digital Mission (ABDM), such as the creation of an ABHA, management of consent and health records, and the ability for individuals to scan or capture images of their health documents for uploading. Patients can then share their records with doctors.

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In June 2024, the company, together with its partners, launched healthcare services such as pathology, health loans, insurance, and teleconsultations, with DRiefcase earning commissions on transactions. For instance, when booked through the platform, the company receives a commission for the services.

Challenges and areas for improvement

Despite its many successes, DRiefcase faces several challenges. A significant one is the adoption and data flow of the ABHA ID system by healthcare providers, which relies heavily on the federal government’s management. Although DRiefcase currently receives between 25,000 and 30,000 patient records daily from the 80,000 new users registering each day, these records primarily consist of PDFs and basic consultation summaries. For many patients, data from hospitals is still not flowing seamlessly.

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Furthermore, while the app has captured 50% of the market share, DRiefcase is still in the early stages of monetisation. The company has not yet fully calculated the Return on Investment (ROI) or the lifetime value of its users, as its healthcare services, such as pathology and health loans, were only recently launched.

Published outcomes - statistics

As of August 2024, DRiefcase has 16 million registered users.

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