Why

Prevent letter postage for patients who successfully read the letter digitally in PKB.

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PKB works with hybrid mail partners, including Synertec and Xerox, at multiple Organisations across the UK.

NHS Priorities 

The workflows below show how hybrid mail and PKB partnerships are used to support NHS priorities such as eMeet and Greet - allowing hospitals to advise patients that they have been added to a waiting list and a team. Patients receiving their appointment letter on PKB will see information about shared decision tools and waiting list validation questionnaires. 

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