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Hospitals decide the rules as to when documents should be posted - for example, for an appointment ten days away, the customer implements a rule that if the letter is unread within 72 hours, a postal copy is sent. The configuration of these rules are done with the support of PKB Integrations and the Hybrid Mail partner.
Letter types
Appointment letters: confirmations, reminders, reschedules, or missed appointment letters.
Treatment letters: admission, discharge summaries, pre-assessments including patient leaflets and advice, or follow-up instructions letters.
Test letters: screening invitations, test results, or requests for further tests.
Referral letters: updates, outcomes, or next steps.
Health monitoring: check-up invitations or chronic condition updates.
Administrative letters: consent forms or service access details.
Informational letters: health advice, health promotion or PDF care plan summaries.
Urgent letters: emergency scheduling or recalls.
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