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Saudi Arabia introduced universal health coverage in 2019, to ensure that every Saudi citizen and resident can access healthcare at no cost. Funding for the Ministry of Health primarily derives from the annual government budget, which is largely supported by oil revenues (Almodhen and Moneir, 2023).
The healthcare system is structured into three levels: primary, secondary, and tertiary care. Primary care is offered through primary healthcare centres (PHCs), which deliver essential services such as preventive care, health education, and screening. Secondary care is provided by hospitals and specialised centres that offer more advanced services, including diagnostic procedures, surgical operations, and emergency care. The most complex treatments are handled at tertiary care hospitals, specialising in areas such as organ transplants and cancer therapy.
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As part of the initiative, in 2022, the Ministry of Health established the Health Holding Company (HHC), a state-owned enterprise designed to transform the nation's healthcare system. The HHC's mandate includes taking over the provision of healthcare services, while the Ministry’s role is shifting shifts from service provision to supervisory and regulatory roles.
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Public vs private
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The national PHR
History
The Saudi Ministry of Health commissioned and launched the Sehhaty application in August 2019 to achieve a number of national goals that focus on healthy lifestyles. In February 2021, the app was updated to include COVID-19 vaccination appointment registration and test booking, expanding its role in the nation's pandemic response.
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Immediate virtual consultations.
Booking and reviewing appointments.
Remote appointments.
Medication search.
Digital Health Wallet.
Viewing sick leave and medical reports.
Women’s health services.
Dependents’ services.
A dedicated primary care doctor for each family member (My Doctor).
Records of children's vaccinations and appointments.
Monitoring vital signs (via the "Know Your Numbers" service).
Step counting.
Maintaining a list of medications.
Educational content.
Booking COVID-19 screening and vaccination appointments.
Booking general vaccination appointments.
Early weather condition alerts for asthmatics.
Challenges and areas for improvement
While Sehhaty offers provides a wide comprehensive range of services , there are areas that could be improved. For instance, the platform lacks an access log, meaning users cannot view who but has some limitations that affect its overall functionality:
Lack of Access Log: Users cannot view an access log to track who has accessed their medical records or when
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, reducing transparency.
Limited Interoperability: The platform does not integrate with third-party software,
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restricting its ability to work seamlessly with other health-related apps
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and systems.
(PKB interviews, 2024)
Published outcomes - statistics
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