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TIP: Run:

  • nslookup my.patientsknowbest.com sonia.ns.cloudflare.com or

  • nslookup my.patientsknowbest.com shane.ns.cloudflare.com

to query one of the authorative nameserver for patientsknowbest.com.

Expected success output

Code Block
Server:		127.0.0.53
Address:	127.0.0.53#53

Non-authoritative answer:
Name:	my.patientsknowbest.com
Address: 35.246.122.93

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TIP: Make sure the IP address (35.246.122.93 in this example) matches the IP listed for a given endpoint in our PKB API Network Connectivity page.

Expected failure outputs

Time out

Code Block
nslookup my.patientsknowbest.com
;; communications error to 127.0.0.53#53: timed out

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NEXT: Try running the same command on a different machine. If it works, then the problem is likely local to target host. Try to resolve the issue within your organization.

Missing record

Code Block
Non-authoritative answer:
*** Can't find my.patientsknowbest.com: No answer

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NEXT: Visit https://www.pkbstatus.com/ and look out comms from us.

Missing domain

Code Block
** server can't find my.patientsknowbest.com: NXDOMAIN

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