Giving patients greater control over their hospital follow-up care
Implementing a PIFU approach to the patient pathway empowers patients to manage their condition while allowing them to arrange appointments only where required - rather than as a routine follow-up. This plays a key role in creating capacity, reducing demand and enabling shared decision-making for more effective self-management.
Patient guidebook
Use the Library feature to share clinically verified information with patients. Effective guidance and instructions to empower self-care can reduce the need for face-to-face care.
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Remote monitoring
Use Plans to create personalised care plans and provide patients with information and guidance on how to manage their conditions and understand when and how to access the right clinical input when required.
Encourage patients to share care plans with their wider multidisciplinary teams including GPs and pharmacists.
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Remote monitoring - escalation points
Agreed escalation points can be created using a Traffic Light System within the Care Plans feature to help patients understand when something isn’t right and when they should seek support.
All professionals i.e. nurse specialists, can track changes, intervene and create personalised self-management plans to support patients to manage their condition based on their symptoms.
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Symptom tracking
Use the Symptom Tracker to allow patients to plot their symptoms, enabling them to notice changes in their condition and act upon them.
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Share test results
Use the Test Results to educate patients about their condition, and to support them spot when changes may be required in how to manage aspects of their care.
Evidence collected from the NHS organisations using PKB shows that access to test results improves care coordination, reduces anxiety for patients and means time spent during appointments is used more effectively.
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Advice hotlines
Create an ‘Advice Hotline’ by enabling asynchronous messaging between clinician and patient to check in when required to share advice, support and guidance on how they can manage changes in their health.
Use the Library, Care Plans and messaging features to instantly share information with patients in real-time. You could also ask patients to keep a journal or track symptoms until any follow up consultation is needed.
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Pre-appointment questionnaire
Give patients the ability to share essential information with healthcare teams prior to booking their appointment using the Consultation feature.
Use this feature to triage patients care and create capacity for patients that most need support.
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