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Introduction
Patients Know Best is a consolidated record of health and care information that provides test results, reports, letters, discharge summaries, diagnoses, medications, allergies, and measurements to patients and allows them to share their information with their healthcare providers and other caregivers.
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We ensure compliance with all relevant legislation, codes of conduct, and best practice, across data protection, information security, and records and information management when delivering our service, and continuously review and improve our internal processes to ensure high-quality operational standards.
Quality Management System
PKB’s internal Quality Management System (QMS) is a set of policies, processes and procedures that enable customer satisfaction by ensuring high-quality services. It is designed to incorporate relevant best practice principles recommended by the ISO 9001:2015 standard.
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Risk Management Methodology
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Evaluating and Improving the Quality Management System
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