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The assign and archive features have been designed to improve the messaging workflow for professionals. These features are most beneficial for teams where multiple team members are responsible for managing messages from patients & has been designed to work nicely with our automatic cc feature.
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Archiving a message changes the status of the message. It removes the message from the ‘Active’ view of the professional’s inbox and instead displays the message under the ‘Archived’ filter.
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This feature should be used with messages that professionals no longer need to respond to.
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To archive a message, click on the ‘Archive’ button at the top of the message thread.
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How do I unarchive a message?
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The filter at the top of the Messages page will allow you to switch between different message types. By default, you will see ‘Active’ messages - these are messages that have not been assigned or archived. You can switch to ‘Assigned’ and ‘Archived’. If a message has been both assigned and archived, it will appear in both the ‘Assigned’ and ‘Archived’ filters.
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