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PKB supports trusts' elective recovery plans for Outpatient Optimisation with our understanding and experience with patient remote follow-up, reducing the amount of outpatient appointments needed knowing patients can have their care delivered at home through PKB.
PKB supports trusts to optimise outpatient clinics in many ways, such as optimising outpatient clinics, reducing the number of outpatient appointments, reducing missed appointments, supporting the implementation of a digital pre-assessment pathway and reducing phone calls using PKB key features.
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Swansea Bay Dermatology Team prompts a patient within PKB when they need to book their blood tests. Once the test results are returned to the clinician, they conduct this review independently and inform the patient via PKB when their prescription is ready to collect and changes they may have made. They’ve had a 75% reduction in face-to-face outpatient appointments (reduced from 4 quarterly to 1 annual appointment). ‘Follow-up not booked’ list of patients eliminated (*reported pre-COVID19).
HUTH Rheumatology Healthcare Prescription Team uses PKB’s questionnaire feature to remind patients to book their blood test to reduce the amount of time the team currently spends printing and sending letters to each patient, as well as the follow-up phone calls to produce prescriptions and the cost of sending letters in the post. Approximately 46 hours per year (1.5 weeks) of admin time is saved and can be redeployed for other uses. The team aims to increase this to 2 full weeks of saved admin time.
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Using questionnaires to review patients every six months. The results go through to an admin who will triage the results. This used to be managed with a telephone appointment with every patient, asking questions and discussing concerns. This has caused a reduction of over 50% of telephone calls.
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Use PKB to allow patients to check their blood test results, which are automatically shared via the portal. Patients on disease-modifying drugs can securely use the portal to message the rheumatology team if they have queries. This has led to a 75% reduction in calls to the service’s advice line from patients with queries regarding their appointments or blood results.
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Patients can initiate a questionnaire by clicking start questionnaire on their homepage or directly within the NHS App. Once completed the questionnaire can be sent to a professional or team.
New Advanced Questionnaires
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PKB's advanced questionnaire functionality
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The features include:
Scoring and calculations
Branching, allowing patients to complete the parts of the questionnaire that are relevant to them
Coded fields , questionnaires can be mapped to clinical codes
Patients can save drafts
Send questionnaires to patients that who aren’t registered or already in your team
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Patients have access to message their healthcare team (saving time on the phone)
The Admin team can triage messages. Either resolving or passing onto another speciality team
Universal Messaging is the ability for patients to message clinical and non-clinical teams
Team-based messaging allows teams to automatically receive secure messages and consultations questionnaires as a group rather than as individuals
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Waiting well information and support
Online patient leaflets
Support group information
Videos
Generic appointment information
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Care plans
PKB care plans can be used at every stage of a patient's condition journey, below are some of the care plan templates being used and templates that can be created.
Living Well for Longer
Condition information and resource care plans
Monitoring condition plan (example cardiology monitoring care plan)
Rehab, physical activity and musculoskeletal health
Appointments
Appointment letters and appointments sent to PKB via integration
Manually entered appointments
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SMART goals
Reduce the number of appointments for the ………. team by Sept 2024 (12 months post team go live) from (current appointments) to ( %) by adding all patients to a PIFU pathway (if they fit the criteria), schedule questionnaires to be sent ….. Current appointment rates are (%). 12 months post go live, the team compared appointment rates of patients with and without a PKB record. It is a local NHS priority to add patients to a digital PIFU pathway to reduce waiting lists and to save money.
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