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Will patient records be deleted if my organisation stop using PKB?
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For instructions on how to deactivate a professional, please click here.
Update your welcome message to patients
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For instructions on how to change your welcome message, please click here.
Communicate what's happening with your patients
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As a coordinator you can download a list of your patients who have registered and need to be made aware that you are now not using PKB with them going forward. To do this the Co-ordinator goes to Institutions - Consent - Download contact details. You can then send an email to registered patients explaining that your trust is stopping use of PKB andwhat this means.
Help with password resets
Lastly, as a coordinator, you are responsible for helping patients to access their records in the rare event that they forget both their password and their security question. Although all other coordinator responsibilities will cease when your team stops using PKB, this one will remain.
Patients who forget their passwords can reset themselves by answering their security question - we can also help talk them through this process via our helpdesk.
If a patient forgets their password and their security question however then we are not able to help them re-access their record due to the need for ID verification and this is where the team coordinator is required. The process remains exactly as it did when your team were still actively using the software and if you are contacted to help with this then you will need to follow this simple process.
This aspect also makes it important that the coordinator role remains filled so if you leave your post please remember to invite another coordinator first and show them the link above to help with passwords if needed.
If you have any further questions or concerns then please don’t hesitate to contact us.