1. Log into NHS App with NHS login

2. Enter your NHS login email

3. Enter NHS login password

4. Enter the security code sent to your phone

5. Click on any PKB jump-off point such as 'Test results & imaging' found under the  'Your health' section

6. Click continue to access PKB

7. Agree to share your NHS login information

8. Arrive in PKB 

1. Once in PKB, scroll to the footer to find the language dropdown

2. Select the language you would like from the dropdown

3. PKB will be translated

1. Click on  'View your messages' from the homepage or 'Messages' in the navigation menu

2. Click on 'Your hospital and specialist doctors'

3. Click 'Continue'

4. You will land on the PKB Events & messages page

1. Click on 'Your heath' in the main NHS App navigation menu

2. Click on 'Your health choices

3. Click on 'View links from your health team

Image Removed

Image Added

3. Click 'Continue'

4. You will land on the PKB Library page

1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

2. Click on 'Hospital referrals and appointments' in the submenu  

3. Scroll to the bottom of the page & click on 'Additional appointment information'

4. Click 'Continue'

5. You will land on the PKB main 'Appointments' page

Ask to reschedule or cancel your appointment.

1. Click on 'Upcoming & past appointments' from the NHS homepage or from the 'Your health' page

2. Click on 'Hospital referrals and appointments' in the sub menu

3. Click on 'View or manage this appointment' for any appointment

4. If the appointment is from PKB, you will be directed to PKB. Click 'Continue'

5. You will land on the PKB 'View appointment' page

Appointment messaging

Some organisations offer appointment messaging, this allows you to send secure messages to reschedule or cancel your record to the appointments team. If the organisation that added the appointment offers this service, you will see buttons to reschedule or cancel your appointment.  You can read more about appointment messaging here ❗

No appointments to view

If the appointment is from an organisation that is not part of this programme,  or you have no appointments booked, you can still access your PKB appointments by clicking on ‘View appointments’ in the ‘Other services’ section. 

1. Click on 'Your health' from the main NHS App navigation menu 

2. Click on 'Care plans'

3. Click 'Continue'

4. You will land on the PKB Plans page

1. Click on ' View and manage prescriptions' on the NHS App homepage or from the 'Your health' menu

2. Click on 'Hospital & other medicines'

Image Removed

Image Added

3. Click 'Continue'

4. You will land on the PKB Medicines page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on ‘Your health choices’

3. Click on 'Track your symptoms'

4. Click on 'Track your health'

5. You will land on the PKB Symptoms page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on ‘Your health choices’

3. Click on 'Track your symptoms'

4. Click on 'Track your health'

5. You will land on the PKB 'Measurements' page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on ‘Your health choices’

3. Click on 'Track your symptoms'

4. Click on 'Track your health'

5. You will land on the PKB 'Journal' page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on 'Test results and imaging'

3. Click on 'Hospital-ordered Test results'

4. Click on 'Test results'

5. You will land on the PKB Tests page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on 'Test results and imaging'

3. Click on 'Hospital-ordered Test results

4. Click on 'Imaging reports'

5. You will land on the PKB Imaging page

1. Click on 'Your health' in the main NHS App navigation menu 

2. Click on 'Your health choices'

3. Click on 'Share records with your health team'

4. You will land on the PKB Professionals page

If you see this error screen it means the details on your NHS login do not match those on your PKB record so we were unable to link your accounts. 

Contact our support desk with the reference provided on the screen to troubleshoot. 

If you see this error screen it means your registration is complete but your organisation need to activate your record 

A clinician or administrator from any organisation with access to your record simply needs to log in to the system to activate your account, when this is complete, we will send you an email to you to let you know. 

If you see this error screen, it means the email linked to your NHS login is attached to a record in PKB already, which is not a patient record.  

 Please note that the NHS login is only to be used in conjunction with a patient record. You will need to make sure the email on your NHS login is not the same email used for your PKB professional or coordinator role so you can link it to your patient record. 

If you see this error screen, it means your NHS login details have changed since they were originally paired with PKB & the connection needs to be reset. Click on the link to reset the connection. 

 Users who have updated or changed their NHS login credentials  will be shown this screen which allows them to reconnect their NHS login to PKB to re-enable Single Sign On.

If you see this error screen, it means your clinical team has marked your record for no access. 

Please contact the clinical teams with access to your record to find out why you are unable to access. 

This may be a temporary restriction. Please use your existing PKB username and password to log in., or contact your clinical team if you have not yet registered and they can invite you via email.