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PKB sends out notifications to your main email address. See Updating your settingsProfile for details on changing your email address. The emails email notifications are designed to inform you about a change in your record, such as a new test result, but without including clinical information. Each message has a link to log into the page in PKB to see the relevant information securely.
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To avoid overwhelming you with messages PKB limits certain notifications by default.
There are certain changes to your record time-sensitive updates that we think are important to notify you about every time they occur. There is no limit applied on these:
If someone sends you a message or a document
If a new appointment is added or there is a change where the date of the appointment is in the future
If a new plan is added or an existing plan is updated
If there is a change to who has access to information in your record
If you have an upcoming event (e.g. hospital admission or discharge)
If a new email address is added to your record
If your password is reset
For all others updates we send a maximum of one notification a day. This includes changes to:
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If the appointment date is in the past
If a document is sent in where the document date is older than one week
If GP data from the EMIS Extract Service is added to the record that is older than one week (unless a patient has not received a notification about their record containing EMIS data before)
If a patient discharge is processed where the discharge date is older than one week
How can I change my email notification preferences?
You can change your email notification preferences from the ‘Profile’ page in your record.
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There are two options available:
Default: We send time-sensitive notifications and a maximum of one notification a day about other data added to your record. Read more about the default notification behaviour.
Time-sensitive only: We will only send you notifications about appointments, documents, messages, plans, questionnaires, sharing changes and password resets.
If you choose to set your email notification preference to ‘Time-sensitive only’, you will continue to receive email notifications about changes to the records of people that you care for. You will receive an email notification for every change made to their record.
What email address do the notifications come from?
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