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For more information about the email notifications sent to patients and carers, please read our manual. The full text of emails sent to patients and carers can be found here.
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Professionals are notified when they receive a message from a patient, are added or removed from a team or receive an invitation. For more information about the email notifications sent to professionals, please read our manual.
Automatic CC is a feature that allows teams to automatically receive secure messages as a group rather than as individuals. For teams who have this feature enabled, everyone in the team who is contactable receives a copy of the message. The feature is being piloted at the moment. If a team is interested in this feature, please speak to the customer success team.
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Adding an organisation’s logo or text can make email notifications appear more familiar to patients and highlight their importance.
The orange box in See the image below shows to see where these appear.
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Why do we use personalised email footers:
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