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PKB is currently being utilised by sexual health teams in numerous regions throughout the UK. These teams have identified the following workflows as highly effective.
Sexual health clinic
When COVID-19 hit in March 2020, the team had to cease all walk-in appointments as quickly as possible. Still wanting to deliver the services to their patients and needing to replace all their face-to-face appointments with a virtual alternative, they came up with a new way to use PKB, which has worked so well for both patients and the team hasn't returned to their old way.
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More convenience for patients who no longer have to take time off work or arrange childcare
No travel costs for patients
60% of patients in the satisfaction survey stated that they are happy to send photos securely via PKB
The ability to share their sexual health data discreetly and securely with the clinicians and healthcare professionals they choose
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With patient and staff satisfaction high, the team will continue to build on their use of the platform to support patients to access sexual health services without stigma.
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Sexual health minor procedures
Aim: To provide informed consent care plans to patients before the treatment appointment.
Workflow
The team administrator calls the patients, inviting them to a clinical appointment, and checks that the patients have registered with their PKB record.
The appointment is sent to the patient's PKB record, followed by the informed consent care plan which the patient completes at home before the appointment.
The care plan contains
Information on how to complete it
Pre collective information
Preparations they need to take before the appointment
Informed consent
Video with details of the procedure
And yes no section for patients to click through and save
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Appointment
Healthcare professional goes into the patient's PKB record and reviews answers in the care plan
Healthcare professionals has reduced appointments from 30 to 20 minutes
Patients are informed and know what is going to happen during the appointment and any side effects they may have following the appointment
Appointment types where an informed consent care plan can be used
Key PKB featuresÂ
QuestionnairesÂ
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Pre clinic questionnaires
Post-operative questionnaires
Assessment for adult care in the day surgery unit
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Messaging
Patients have access to message their healthcare team (saving time on the phone)
The Admin team can triage messages. Either resolving or passing onto another speciality team
Universal Messaging is the ability for patients to message clinical and non-clinical teams
Team-based messaging allows teams to automatically receive secure messages and questionnaires/consultations as a group rather than as individuals
Patient initiated messaging
Ability to share vidoesvideos, files and images securely
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Disease and condition information with advice and resources
Treatment plans, for example, a rehab program with videos and advice a patient needs to watch and read each week
Details and links to National and local support groups and website
Professional alliance information
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Care plansÂ
PKB have a care plan toolkit with examples of care plan templates used by teams. There is a process for teams to amend care plans or create new ones here. A selection of peri-operative care plans is below.
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Sexual health care plan templates: informed consent care plan and workflow diagramSexual health minor procedures: how PKB can be used in day clinics
Contraceptive pill checklist: workflow and care plan template example
Improving access to health service: a case study from a sexual health clinic using PKB
Expert patient's perspective: explaining how they use PKB to manage their healthcare conditions