Challenges and areas for improvement

Challenges include:

A

utomatic Automatic data integration from hospitals varies widely as remains inconsistent due to the platform is still being in its early stages.Data are not yet , resulting in patient profiles often displaying only a partial view of their health data.
Some information is not fully structured or coded for optimal use.
Daily use is not widespread

,

as the adoption statistics indicate.
Seeing or manage appointments directly is not included in the platform.. For instance, test results are typically provided as PDF files sent by healthcare facilities, rather than being integrated into a structured format within the platform.
As the statistics below indicate, the platform has not yet achieved widespread adoption.
Patients are unable to view or manage appointments directly through the platform.

(PKB interviews, 2024)

Published outcomes - statistics

An article published on 17 February 2023 by Agence du Numérique en Santé highlights the achievements of Mon espace santé in its first year. Since its launch, 65.7 million policyholders has adopted Mon Espace Santé according the latest report from the National Health Insurance Fund (CNAM), Only French citizens—representing over 90% of the insured population— have a profile. Of these, however, only 7.9 million users (11.5%) are have actively engaging engaged with the platform.According to an update from L'Express, as

From 1 January 2022 to January 2023, over 42.5 million health documents were shared with patients via Mon espace santé, and more than 1.7 million messages have been sent by healthcare professionals to users through the platform (Agence du Numérique en Santé, 2023).

As of 21 March 2024, Mon Espace Santé has 11 million active patient users, while 11 million patients (16.7%) and 45,000 general practitioners are also utilising the platformactively using MES (L'Express, 2024).