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We will use this for patients to see their non-GP data and for patients to message the clinical teams we have configured. We understand that this will not affect other products GPs have configured within the NHS App to show to patients. We have already read the PKB documentation to show that PKB's software will handle all scenarios for registration and logging in, and that PKB's help desk team will receive queries from patients.
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Using PKB in the NHS App as a patient
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If the ODS code is correctly configured then tapping the Medical Record button in the NHS App shows the Health page from PKB. Full functionality is available to navigate to from there, e.g. online consultations.
The very first time the patient tries to use PKB with the NHS login, the patient has to enter their PKB login. This is to provide the NHS login with the patient's decryption key. The key is necessary because PKB secures each patient's record with a unique encryption key and lets the patient manage who has access to that key through the patient's PKB Login. Therefore the fastest and best way to onboard patients onto the NHS App is to mass register the patients with PKB Login.
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Below are screenshots of some PKB functionality. Full details are available on the PKB manual.
Patients with data from PKB customer
Providers can release more data into the PKB record than the NHS App's GP record. PKB shows all this data to the patient inside the NHS App, including hospital test results, appointments, library links and care plans.
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Patients with clinicians from PKB customer
Each clinical team can also make themselves available for secure messaging and structured consultations. PKB shows these options inside the NHS App user interface.
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Patients without data from PKB customer
All PKB users – with or without data from PKB customers – can benefit from using PKB's patient-held record functionality. A patient can add medicines not included in the NHS Apps' GP record, record measurements like peak flow, add upcoming appointments, record in their journal, and create their own care plan. This functionality makes their next appointment more efficient and any emergency care more safe.
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NHS Wayfinder and Patient Engagement Platforms
Switching on PKB’s personal health records integration complements local choices about Patient Engagement Platforms (PEPs) solutions.
PKB is one of a number of Patient Engagement Platforms (PEPs) certified by the NHS App Wayfinder program.
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As part of this work, PKB and other PEP solutions extend the NHS App with transactional capabilities like requesting changes to hospital appointments or launching questionnaires.
The screens below extend the NHS App with longitudinal record capabilities. They are not present with any other PEP, they do not compete with any other PEP, and they do not confuse patients with any other PEP.
Care plans for shared editing by providers and patients
Medicines from hospitals and patients
Measurements, including home devices
Journal entries by patients
Test results, including charts and reference ranges
Sharing preferences of the patient
Effort required by local NHS staff
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