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Hospitals use key PKB features alongside their eMeet and Greet solution to enhance the service they provide their patients while also achieving the hospital initiatives and priorities to deliver a personal health record, validate patients on waiting lists and provide a digital record to patients.
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Patients have access to message their healthcare team (saving time on the phone)
The Admin team can triage messages, either resolving or passing on to another professional
Universal Messaging is the ability for patients to message clinical and non-clinical teams
Team-based messaging allows teams to automatically receive secure messages and consultations/questionnaires as a group rather than as individuals
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Events and Messaging Through The NHS App
Patients can access letters the hospital sends directly from within the NHS App via the events and messaging jump-off point (specific to PKB) via any web-enabled device.
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