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The patient’s journey and overview of the PKB screens they can access through the NHS App including appointments, messaging, care plans and test results
NHSE’s Wayfinder programme and how Appointment and Notification screens differ for Wayfinder
Display of test results
Q&A - an opportunity to ask questions
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Session demo and questions
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Questions and Answers which we were unable to answer during the session
Do patients have the same password to log in to PKB directly as well as through the NHS App or do they need more than one?
When registering for PKB (Patient Knows Patients Know Best), patients are required to set up a separate PKB password. This ensures they can still access their PKB account even if the NHS service used for authentication is temporarily unavailable. Setting up this password helps maintain uninterrupted access to their health information.
How does it work if a Trust has more than one PEP provider integrated with NHS app App - what does that look like for a patient?
Currently, Wayfinder supports only one Patient Engagement Portal (PEP) per patient to add individual appointment information on the Wayfinder “Hospital appointments page”. However, if the PEP is not PKB and the patient is in an area where the PKB - NHS App integration is enabled, they will also see a jump-off point to the PKB main appointments section at the bottom of the Hospital appointments page, and all other PKB jump off points within the NHS App.
We are also of the understanding understand that Wayfinder is looking to allow multiple PEPs to populate the upcoming Document & Questionnaire Management library.
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PKB has a defined registration process. The NHS app App as front door could in theory replace this process. Can PKB confirm an NHS app App only approach will give full PKB options functionality?’
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A patient cannot use an email address that is already in use by another user, it has to be a unique.
If a patient is accessing test results via the NHS app App and these results are LOINC mapped in PKB would that same LOINC mapping also apply when viewing them in the NHS appApp?
Currently, a patient can access PKB test results via the NHS app App from the ‘Hospital-ordered Test results' jump-off point, from which the user is taken to their results in PKB. LOINC-mapped results will all appear in the corresponding chart in PKB with any result mapped to the same LOINC code.
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Can trusts view metrics around patient usage of PKB functions via the NHS appApp? What metrics are available?
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number of patients accessing data from your trust via NHS App broken down by datatype
number of logins from NHS App
We find some patients receive duplicate/triplicate messages through for the same appointment/document - why would that be?
This isn’t an issue I am aware of, but if you could supply further details so we can investigate further - that would be excellent. Our helpdesk is help@patientsknowbest.com
10.9. When will proxy/carer access be available to PKB via the NHS app App
We have done some discovery work in the past with NHS App to link NHS Proxy access to PKB carer access but due to some significant pending changes to the NHS Proxy access, this work was paused. We have also designed a ‘Caring’ jump off point, so carers can access the PKB records of people they care for from the NHS App and would like to see this added to the NHS App / PKB integration roadmap in the future.
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