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How do I disable MFA?
Navigate to Settings Profile > Authenticator. Enter the code displayed on the authentication app on your smart phone that you used to set up MFA. Click ‘Disable’. If you are linked to an Organisation in the Netherlands, MFA is mandatory and therefore will have to be re-enabled if it is disabled.
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You can grant access to a third party app with single sign-on (SSO). If you have enabled MFA enabled on PKB, PKB asks for an authentication code when first setting up the SSO connection.
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If you need to reset your MFA codes, contact your local PKB support desk or help@patientsknowbest.com. After your local support team have verified your identity, they can request that PKB reset your MFA codes. initiate a password reset which will also reset MFA for you. Once you set a new password, you can re-enable MFA.
Can I reset my password if I have MFA enabled?
Yes, you can reset your password or a coordinator can reset your password if you have MFA enabled. This
If you reset your password yourself, this will not reset your MFA codes so you will be asked to enter an MFA code when you login after resetting your password.
If a coordinator resets your password, this will reset your MFA so you will need to set it up again after you change your password.