...

Published outcomes - statistics

Sundhed.dk most used services in 2021:

1. Laboratory results (corona test results included)

2. Patient journal

3. Medicine card

4. Patient & Doctors handbook

5. Image descriptions

6. Appointments

7. Find a practitioner

8. Warrent

9. Find a health offer

10. Dentist prices

(The Norwegian Directorate of eHealth, 2022)

Image Removed

 How well-known are the portals?

Denmark:

• Net Promoter Score*: 21 (2021)

• 96% has heard of sundhed.dk (2021)

In comparison to other Northern European countries for context:

Finland:

• Net Promoter Score*: 52 (2020)

• Second most respected web site (2020)

Norway:

• Net Promoter Score*: 48 (2021)

• 97% has heard of Helsenorge (2021)

Sweden:

• Net Promoter Score*: 45 (2021)

• 99% has heard of 1177 (2020)

*Net Promoter Score (NPS) is a tool to measure customer likelihood to recommend a company, a product or a service to a friend or colleague.

• -100-0: Bad

• 0-30: Good

• 30-70: Very good

• 70-100: Excellent

(The Norwegian Directorate of eHealth, 2022)

Screenshots

Bibliography:

...