Country’s healthcare system in a nutshell

The French government determines the national health strategy and distributes budgeted funds to regional health agencies responsible for planning and service delivery. France operates a statutory health insurance (SHI) system that offers universal coverage to all its residents. This system covers most hospital, physician, and long-term care costs, as well as prescription drugs, with patients paying for coinsurance, copayments, and balance bills for charges exceeding covered fees. The SHI is mainly funded by payroll taxes from employers and employees, a national income tax, and specific industry and product levies. Ninety-five percent of citizens have additional voluntary complementary private health insurance (VHI) to cover out-of-pocket expenses and dental, hearing, and vision care.

Public vs private

The national PHR

History

Mon Espace Santé, a digital platform established by the French government, represented a milestone in the digitization of healthcare services. Launched on January 1, 2022, for all individuals under the umbrella of Health Insurance, with provisions for opt-outs, the platform has since then witnessed substantial growth.

The realisation of Mon Espace Santé was possible thanks to a collaboration between the French government and a consortium led by Atos, a player in the field of computer and information technology. This partnership culminated in the creation of the Mon Espace Santé (MES) platform, which was co-developed with CNAM (the National Health Insurance Fund). The project, awarded to Atos at the conclusion of negotiations in November 2020, included design, development, hosting, operation, and maintenance of Mon Espace Santé. Despite its intricate nature, the timeline for the development of the project was of 13 months.

The consortium led by Atos comprises three notable French entities: Maincare Solutions, expert in Identity Management and health directories; Gravitee, an API platform specialist, which contributes to the integration of diverse systems and functionalities.; Beezim which focused on the platform’s communication features.

Features

Patients can view their health data in the record, and can also add their own data to any part of it. The first part of the record is ‘Mon histoire de santé’ (my health history) and shows every interaction the patient had with the healthcare system, including going to the pharmacy, to the GP, etc.

Other parts of the record include:

• Their conditions

• Their treatments and medications

• Their hospitalisation and handicaps

• Their risk factors, such as allergies, family history, and habits

• Their vaccinations

• Their health measures: weight, height, BMI, heart rate, blood pressure…

• the ‘documents’ section. Here both healthcare professionals and patients can deposit their important documents, such as vaccination certificates. This part also includes test results: patients download the document of the test results (these are not displayed within the record)

• Messaging feature: patients and professionals can message each other securely. However, these exchanges can only be initiated by the healthcare team.

• Patents can also share a summary of their profile with the healthcare professionals of their choice.

Patients can activate ‘My health space’ for their children, and their profiles get directly linked to the parent’s records.

Patients can decide who access what. They can go through all the reports and determine who can see them.

https://www.monespacesante.fr/

A carer feature is currently being developed.

Challenges and areas for improvement

The platform lacks a feature to view or manage appointments

The platform is still not widely used, as the statistics in the next section show.

Published outcomes - statistics

As of the latest report by the National Health Insurance Fund (CNAM), 65.7 million policyholders have embraced this digital frontier, signifying its widespread adoption among the French populace. However, it is noteworthy that only 7.9 million users, equivalent to 11.5%, have actively engaged with the platform.

Update

An Article in L'Express from 21 March 2024 reported that:

• 11 million French people are using the platform.

• 45,000 general practitioners are also using the platform.

Screenshots

Once patients click to view their medical profile, they find this menu to navigate the record:

Bibliography

Fischer, A., 2024. "Mon Espace Santé", une action de santé publique bienvenue. L'Express, 21 March. Available at: https://www.lexpress.fr/sciences-sante/mon-espace-sante-une-action-de-sante-publique-bienvenue-par-le-pr-alain-fischer-MALU573CHVAXBJ7AZNRKQVBRSI/ (Accessed 20 April 2024)

Mon Espace Santé. (n.p.). Public service to manage your health. Accessed at: https://www.monespacesante.fr/. (Accessed: 30 August 2023)

The Commonwealth Fund, (2020). France: International Health Policy Center. [online] Available at: https://www.commonwealthfund.org/international-health-policy-center/countries/france (Accessed 18 July 2024)