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On 25 September 2017 PKB held its first users' group meeting in Euston, London and the agenda was as follows in the videos below. The videos have captions so you can see the transcript if you can't hear or want to switch off your computer's sound. Click the (CC) icon to display these.

Introduction

Introduction: history and future of PKB: Mohammad Al-Ubaydli, CEO

Keynote: expert patient's perspective: Paul Decle

Presentations by PKB team

• Benefits realisation: NHS tariffs, business cases, population health: Sally Rennison, Business Development, PKB

• Customer success: how to get training, support, advice on using more features and updates about new features: Rhiannon Thomas, Customer Success Lead, PKB

• New features: go through PKB roadmap: Shailesh Suri, Product Manager, PKB

• PKB staff Q&A

Case studies by customers

• HL7 integrations: John Kelly, Imperial College Healthcare NHS Trust

• Virtual clinics: Matt Johnson, Luton and Dunstable University Hospital

• Care / discharge planning: Reston Smith, North Bristol NHS Trust

• Panel Q&A with the speakers and PKB

Afternoon session: Deep dives

After lunch PKB staff led 4 table presentations which the delegates attend in circulation across the afternoon covering the following topics:

• Patient engagement: Katie Bettell-Higgins, VP of Customer Success, PKB

• Information governance: David Grange, Compliance Lead, PKB

• Care planning: Customer Success team, PKB

• Signing up / registering patients: letter-registration workflow by Nick Jones, Customer Success, PKB