NHS login

Using NHS login to access PKB directly in Wales

Patients in Wales over 16 can both register and log in to PKB using their NHS login if their record has been created. This is currently only available to users on a regional basis where the region has been authorised to use NHS login with PKB by Digital Health and Care Wales (DHCW).

Creating an NHS login

If you do not have an existing NHS login, you will be prompted to create one after entering your email from the NHS login sign-in page. NHS Digital have published a video and step-by-step guide on how patients can do this here

How to sign into PKB directly using NHS login

This step by step guide is for patients with a registered Patients Know Best record.

Click ‘Continue to NHS login' from the PKB log in page
You will be directed to the NHS login sign-in page
Enter your email and click continue
Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.
Enter the OTP and click continue
You will now need to agree to share your NHS login information with PKB
You will now be signed into PKB.

How to register to PKB directly using NHS login

This step-by-step guide is for patients who wish to register for an existing Patients Know Best record.

Click ‘Continue to NHS login' from PKB’s log in page
You will be directed to the NHS login sign-in page
Enter your email and click continue
Enter your NHS login password & you will be sent a One Time Password (OTP) to your mobile phone.
Enter the OTP and click continue
You will now need to agree to share your NHS login information with PKB
You will be shown a registration form to complete. The form requires you to set up a password and security question for your PKB account, enter your address, and to accept both the User Agreement & Privacy Policy for PKB.
Complete the form and click next and you will be signed into PKB with your NHS login.

NHS Wales App

Accessing PKB from NHS Wales App

Patients can access parts of their PKB record from within NHS Wales App and can use NHS login’s encrypted single sign-on to do so. This option is currently only available to users on a regional basis where the region has specified that PKB is their Patient Held Record (PHR) provider.

This allows patients to access the same PHR data inside the NHS Wales App interface, for a more seamless and joined-up NHS experience.

Currently, links to the Events & Messages, Plans, Tests, Symptoms, Measurements, Journal & Library pages can all be accessed from within NHS Wales App, alongside a link to open PKB directly in an NHS Wales App web browser.

To access PKB 'Events & messages' from the NHS Wales App homepage, click on 'Messages' from the navigation bar and then click on the 'Consultations, events and messages' button.
To access PKB ‘Library' fromNHS Wales App, click on ‘My health' in the main navigation menu & then 'More health records, results and tools’ & click 'Shared health links’
To access PKB 'Plans' from NHS Wales App, click on ‘My health' in the main navigation menu & then 'More health records, results and tools’ & click then 'Plans'
To access PKB 'Symptoms', 'Measurements' or 'Journal' pages from NHS Wales App, click on ‘My health' in the main navigation menu & then 'More health records, results and tools’ & then 'Track your health'
To access PKB 'Tests' from NHS Wales App, click on ‘My health' in the main navigation menu & then 'More health records, results and tools’ click on 'Test results'.
To access PKB directly from NHS Wales App, click on ‘My health' in the main navigation menu & then 'More health records, results and tools’ and click on ‘Access additional services'

Patients can change their language at the bottom of each page.

The following trusts have the PKB & NHS Wales App integration enabled:

Swansea Bay University Health Board (Coming soon)

How to register for PKB from NHS Wales App

1. Log into NHS Wales App with NHS login

2. Enter your NHS login email & password

3. Enter security code

4. Click on any PKB jump-off point such as 'Consultations, events and messages' found in the 'Messages' section

5. Click continue to access PKB

6. Agree to share your NHS login information with PKB

7. Complete the PKB registration form which includes setting up your password & security question & click 'Next' at the bottom of the page.

8. Arrive in PKB & review sharing settings, click 'start' and then 'save' on the last page. You will then be taken to the PKB jump-off you selected in step 4.

9. Registration complete - Welcome to Patients Know Best!

Once registered, you will be taken to the area of PKB you selected to go to from the NHS Wales App.

A welcome email will be sent to your email address.

You no longer have to manually sign in when navigating to PKB from the NHS Wales App, your NHS login can now do this for you.

You can also log in directly to PKB from a web browser using your email address & the password you just created.

How to set up Single Sign On to PKB from NHS Wales App

1. Log into NHS Wales App with NHS login

2. Enter your NHS login email

3. Enter your NHS login password

4. Enter the security code sent to your phone

5. Click on any PKB jump-off point such as 'Consultations, events and messages' found in the 'Messages' section

6. Click continue to access PKB

7. Agree to share your NHS login information

8. Arrive in PKB

Accessing PKB Events & messages

1. Click on 'View my messages' from the homepage or 'Messages' in the navigation menu

2. Click on 'Consultations, events and messages'

3. Click 'Continue'

4. You will land on the PKB Events & messages page

Accessing PKB Library

1. Click on ‘My health' in the main NHS Wales App navigation menu & then 'More health records, results and tools’

Click on 'Shared health links'

3. You will land on the PKB Library page

Accessing PKB Plans

Click on ‘My health' in the main NHS Wales App navigation menu & then 'More health records, results and tools’

2. Click on 'Plans'

3. You will land on the PKB Plans page

Accessing PKB Symptoms

Click on ‘My health' in the main NHS Wales App navigation menu & then 'More health records, results and tools’

2. Click 'Track your health'

3. Click 'Symptoms'

4. You will land on the PKB Symptoms page

Accessing PKB Measurements

1. Click on ‘My health' in the main NHS Wales App navigation menu & then 'More health records, results and tools’

2. Click on 'Track your health'

3. Click 'Measurements'

4. You will land on the PKB 'Measurements' page

Accessing PKB Journal

Click on ‘My health' in the main NHS Wales App navigation menu & then 'More health records, results and tools’

2. Click on 'Track your health'

3. Click on 'Journal'

4. You will land on the PKB Journal page

Accessing PKB Tests

Click on ‘My health' in the main NHS Wales App navigation menu & then 'More health records, results and tools’

2. Click ‘Test results’

3. You will land on the PKB ‘Tests results’ page

Accessing additional services in PKB via the NHS Wales App browser

Click on ‘My health' in the main NHS Wales App navigation menu & then 'More health records, results and tools’

Click on ‘Access additional services'

Log into PKB with your PKB username & password or NHS login

You will land on the PKB homepage where you can navigate to all areas of PKB.

Troubleshooting

If you see this error screen it means the details on your NHS login do not match those on your PKB record so we were unable to link your accounts.

Contact our support desk with the reference provided on the screen to troubleshoot.

If you see this error screen it means your registration is complete but your organisation need to activate your record

A clinician or administrator from any organisation with access to your record simply needs to log in to the system to activate your account, when this is complete, we will send you an email to you to let you know.

If you see this error screen, it means the email linked to your NHS login is attached to a record in PKB already, which is not a patient record.

Please note that the NHS login is only to be used in conjunction with a patient record. You will need to make sure the email on your NHS login is not the same email used for your PKB professional or coordinator role so you can link it to your patient record.

If you see this error screen, it means your NHS login details have changed since they were originally paired with PKB & the connection needs to be reset. Click on the link to reset the connection.

Users who have updated or changed their NHS login credentials will be shown this screen which allows them to reconnect their NHS login to PKB to re-enable Single Sign On.

If you see this error screen, it means your clinical team has marked your record for no access.

Please contact the clinical teams with access to your record to find out why you are unable to access.

Age restrictions

If a patient is aged 16 or over, they can claim a PKB record using NHS login, however, if the patient is under 16, PKB are unable to determine whether the user is mature enough to claim their account and will therefore prevent them from doing so. These patients will see a warning message when they try and access PKB from the NHS Wales App which reads ‘You are too young to register’ Patients must be 16 or over to register for this service (Patients Know Best) using their NHS login.'

Patients under 16 will need to be invited to claim their record by a healthcare professional who can assess whether they have sufficient maturity and capacity to make decisions relating to their healthcare. If a professional has already given the patient access, they can use NHS login to access their record.

Proxy access in NHS Wales App

Proxy access allows someone else, usually a trusted family member, close friend or carer, can book appointments, order repeat prescriptions, or view their GP health record on a patient’s behalf. This is not currently available in the NHS Wales App and you will need to contact your GP practice in person or by telephone.

The NHS Wales App does not currently support proxy access. This means the ability for a parent, family member or carer to access and manage health and care services for someone else is a part of the future for the NHS Wales App.

Register to be notified when this service is live.

NHS Wales App & NHS Login