How to report issues?

Owned by Tamás Utasi
Last updated: Dec 13, 2024 by Sara Muse
1 min read

If going through our checklist does not help to resolve your connectivity issue, please supply the information below when reporting an issue to our support desk (email: help@patientsknowbest.com):

  1. IP address of the machine where error was observed.

    1. or NAT egress IP as that service appears to outside of your organization.

  2. Integration engine parameters:

    1. Supported TLS versions

    2. Supported cipher suites

    3. Trusted Root CA certs

  3. Target hostname and/or IP you're trying to connect to.

  4. Exact symptom (a stack trace ideally).

This information will help us to troubleshoot the causes of your issue more quickly.