This section contains the steps and tasks the project manager, clinical engagement lead, and speciality team lead will take to successfully roll out Patients Know Best (PKB). Whether they are the first or fifteenth team to roll out PKB, they must undergo the same process.
Following an overview of PKB's key features, universal messaging, the library, care plans, questionnaires/consultations, and sharing test results, it will be time to start mapping your current pathways and designing new pathways incorporating PKB. Setting achievable goals and evaluating and measuring the impact of using a PKB are essential parts of this process.
This section of the clinical transformation toolkit will take you through each stage of rolling out PKB as a team. Before reading through it, it will be useful to look at the examples of use cases and workflows on the specialty teams page here.
What's included:
Team roles: outlines the various PKB accounts assigned to team members
Team qualification form: how to qualify if a speciality team is ready to roll out PKB
Creating SMART goals: a how-to guide and examples of SMART goals
Sharing test results: clinical care is proven to be safer when patients and professionals have access to test results in real-time
Sharing letters in PKB: cost and environmental benefits of sharing letters digitally
Default privacy for a team: determines the privacy label selected for team data and team access
Patient Initiated Follow-Up: giving patients greater control over their follow-up using PKB
Patient initiated request to move hospital: how PKB can serves as the digital tool to notify patients
Remote consultations: using PKB for virtual appointments enhances the convenience and accessibility
Adding videos to a patient's record: videos are a powerful way to share information between professionals and patients
Patient journey: creating innovative digital workflows for patient care
Research consent: the different ways to obtain consent for research in PKB