Following instruction on this page you can test if your host can resolve domain names (such as patientsknowbest.com) to an IP address.
On the machine that runs the service run below command:
nslookup my.patientsknowbest.com
The command will query a name server for our address. Which name server is picked depends on the confguration of your system/network.
TIP: Run:
nslookup my.patientsknowbest.com sonia.ns.cloudflare.comornslookup my.patientsknowbest.com shane.ns.cloudflare.com
to query one of the authorative nameserver for patientsknowbest.com.
Expected success output
Server: 127.0.0.53 Address: 127.0.0.53#53 Non-authoritative answer: Name: my.patientsknowbest.com Address: 35.246.122.93
The Address: 35.246.122.93bit indicate that the domain name can can be resolved to an IP address.
TIP: Make sure the IP address (35.246.122.93 in this example) matches the IP listed for a given endpoint in our PKB API Network Connectivity page.
Expected failure outputs
Missing record
Non-authoritative answer: *** Can't find my.patientsknowbest.com: No answer
Indicates the absense of a corresponding DNS record for the queried name.
TRY: Check if there is is a typo in the domain.
TRY: Try running the same command on a different machine. If it works, then the problem is likely local to your target machine.
TRY: Visit https://www.pkbstatus.com/ and look out comms from us.