Online Course

PKB has built a library of online courses to support training on the PKB platforms using the Tribal Habits system; the topics are designed to be taken by anyone new to using PKB, whether that is our own staff or our customers.

To preview or complete one of the portal topic training modules please register here.

To register you will need to use the token below or email the training team at training@patientsknowbest.com and let them know what topics you want to complete. The Patient, Professional or Coordinator topics are all available.

Tokens for external self-registration and enrolment are:

Professional Portal Training Token: PROFESSIONAL

Topics are divided into bite-sized sections taking around 5 minutes each and addressing a couple of features at a time. The topics are structured, starting with a recap of the key points that will have been covered in the training received from the PKB Success Project Management Team directly.

At the end of the topic, the user's knowledge is then assessed, by answering 5 or so multiple-choice or free-text questions which are automatically scored and feedback is given. PKB has set each of these lessons with a "pass" threshold of 100%. PKB view the responses submitted by each user to identify gaps in knowledge which can be addressed by the Customer Success contact for the site.

Below is an example multiple choice question as well as the "report card" showing correct or incorrect, question number, question, the response given and the correct answer.

Depending on the role the user is adopting within PKB they can expect that the full course comprises of one topic, with 4 or 5 lessons to work through, promoting independent learning and consolidation of the knowledge gleaned from the direct training sessions, or simply acting as a refresher for existing functionality or an introduction to new functionality as we roll it out.

Once topics have been assigned to your team you have 14 days to complete the course.