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Teams experience a high level of face-to-face appointments
Telephone conversations are lengthy
Teams want to give patients online resources to support self-management
Teams want patients to have access to their blood results
Teams want to enable digital consent
Patients travel long distances for short hospital appointments
Large With large waiting times, patient conditions can improve and deteriorate, meaning care and health needs change
High DNA rates
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A central, secure place for information and healthcare data to sit in the hands of the patient
Empowers patients to contribute to their own goals and care plans
Provides access to prevention and health promotion resources
Access to management advice, with patients being fully involved in their care through shared decision-making and self-management
Digital care plans
Supporting patients at home
Universal messaging, the ability for patients and teams to send messages in a timely, flexible way and all in the patient's record
PKB features
There are key PKB features all orthopaedic services can use with their patients to support them while they wait, both preop and post-operatively. A list of them is below.
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Living Well for Longer
Condition information and resource care plans for different types of respiratory diseases
Goals setting care plan like the Me and my goals, with a physical check care plan
Mental health well-being information and resource
Pasific Pacific condition care plans like My RSV care plan giving gives advice and support
Your asthma action plan
COPD Self-Management Plan
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Patients can view hospitals and GP data where an integration with PKB has been set up
Data can include blood tests, x-ray reports, clinic and appointment letters, appointments and discharge summaries
Patients can add information themselves, including operations and conditions
Patients can track key measurements and add any symptoms related to their orthopaedic condition
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Individualised care plans
Appropriate resource library specific to the patient’s condition
Timely and flexible messaging between patients and team
Digital appointment letters and appointments
Access to laboratory results
Symptom and measurement tracker
National quality of life questionnaires
Digital consent
Completion of consultations and PROMs
The ability for hospital PAS to add patients to the relevant team in PKB (i.e. pain/surgical/rehab team)
Example Goal for using PKB
Reduce the number of patients not attending appointments (DNA) of the respiratory team by Sept 2023 (12 months post team go live) from (current DNA rate) to ( %) by sending all appointment letters and appointment details into PKB instead of by post. Current DNA rates are (%). 12 months post go live, the team compare DNA rates of patients with and without a PKB record. It is a local NHS priority to reduce DNAs to save money.
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