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PKB can support trusts to validate the patients on waiting lists, checking patients still need to be on the list and check they are fit for surgery.
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PKB can support trusts trying to reduce the deterioration of those on waiting lists, better prepare patients for interactions, and confirm who still needs the referral.
Current Problems
Long waiting list
Unknown deterioration resulting in emergency admissions
Patients feeling lost and ringing for updates
Resulting in more money and time being wasted
Bad patients and clinical teams experience
Patients not fit for surgery
No education or support for patients
Paper and phone-based approaches not fit for purpose
PKB solutions
Contacting patients to see if they still need the op, via an automated questionnaire
APIs to trigger sending and extracting back to PAS/EPR/Dashboard
Questionnaires issued at various times/points of a patient’s pathway (confirming they still need an appointment)
Personalised patient care plans with information resources and trackers for patients to monitor symptoms and measurements whilst they wait
Patient and professional team-based messaging to flag changes in symptoms or status whilst patients wait
Library of resources for condition-specific information or generic resources for well-being and health management
Use cases
University Hospitals of North Midlands
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management. This is being expanded to more specialities.
Key features
There are key PKB features all services validating waiting lists can use. A list of them is below.
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Appointment letters and appointments sent to PKB via integration
Manually entered appointments
Workflow
Validate the Trusts Waiting list in line with NHSE.
Patients will be added to the team (set periods) and sent a Questionnaire asking if they are still wanting their appointment. Once the response is collected by the Trust they can Validate their waiting list and either discharge the patient from the PKB team or keep the patient in this team, sending a waiting list validation Questionnaire as needed and in line with NHS E guidelines. For those patients not registered in PKB, the Trust will send a digital letter to the patient's PKB record or SMS to encourage them to register for PKB and complete the waiting QA.
SMART Goal
Reduce the number of missed appointments (DNA) for the rheumatology team by Sept 2023 (12 months post team go live) from (current missed appointments) to ( %) by sending all appointment letters and appointment details into PKB instead of by post. Current missed appointment rates are (%). 12 months post go live, the team compared missed appointment rates of patients with and without a PKB record. It is a local NHS priority to reduce missed appointments to save money.
Case studies
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