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Trusts can use PKB to validate patients regularly using the questionnaire tool, checking if they still need to be on the list, who can travel to other surrounding hospitals for their appointment and who is available at short notice if cancellations occur. The trust team removes any patient no longer needed on the list, ensuring the waiting list is accurate and up to date and allowing other patients to be treated quicker by utilising appointment slots in the trust and surrounding hospitals.

How

This is the suggested manual workflow PKB can support you to set-up. Contact your Success PM for further guidance.

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Current Problems

• Long waiting list

• No process to discuss any changes to the patient's condition

• Unknown deterioration resulting in emergency admissions

• Resulting in more money and time being wasted

• Bad patients and clinical teams experience 

• Patients are not always fit for surgery 

• No education or support for patients

• Paper and phone-based approaches are not fit for purpose

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