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The UK Kidney Association have chosen Patients Know Best (PKB) to re-platform their national patient-facing system – PatientView, to the PKB personal health records.

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• Patients have access to secure messaging (saving time on the phone).

• Messaging across multi-care providers, including carers in the conversations

• Day to day questions about medication or symptoms experienced (saves phone call)

• The team can handover messages and bring different people into the messageUniversal Messaging is the ability for patients to message clinical and non-clinical teams

• Team-based messaging allows teams to automatically receive secure messages and questionnaires/consultations as a group rather than as individuals

Questionnaires 

Patients can initiate a questionnaire by clicking Start Questionnaire on their homepage or directly within the NHS App. Once completed, the questionnaire can be sent to a professional or team.

Teams using the questionnaire tool can ensure the outcome of clinical reviews is recorded and the patient has a copy. Teams can also identify patients suitable for virtual appointments or pre-operative assessment questionnaires.

PKB's advanced questionnaire functionality

The features include:

• Scoring and calculations

• Branching, allowing patients to complete the parts of the questionnaire that are relevant to them

• Coded fields questionnaires can be mapped to clinical codes

• Patients can save drafts

• Send questionnaires to patients who aren’t registered or already in your team

Questionnaire templates

• Pre clinic questionnaires

• Post-operative questionnaires

• Assessment for adult care in the day surgery unit

• Patient Reported Outcomes (PROMS)

• WLV questionnaire example

• Capturing Digital Outcome Measures

Care plans

PKB has created a number of individualised and editable care plan templates for renal teams and their patients.

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