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Prior to sending patients an email invitation to register for PKB, we recommend that the inviting Trust sends an email communication to all NEW PATIENTS. This is to ensure patients don’t think the email invitation is a scam and an opportunity to inform them that an invitation will be sent to them and explaining the benefits of registering. We have found this pre-registration communication significantly improves customer registration rates. Only send a pre-invite communications email to patients that have records created in PKB. An example email template is available in here.
4. Invite to register letters
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