Following instruction on this page you can test if your network traffic can flow both ways between your host and our servers.
On the host that runs your service run the next command:
| Code Block |
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curl -o /dev/null -s -vvv https://my.patientsknowbest.com |
Expected success output
| Code Block |
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* Trying 35.246.122.93:443...
...
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384
...
* Connection #0 to host my.patientsknowbest.com left intact |
| Tip |
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SSL connection using TLSv1.3 indicates that your host OS is supports TLSv1.3 which is one of the TLS versions our servers also support.
|
| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
TIP: Version of your integration engine running on the given host might not support any of the SSL/TLS version that our servers require. |
| Panel |
|---|
| panelIconId | 1f3c1 |
|---|
| panelIcon | :checkered_flag: |
|---|
| panelIconText | 🏁 |
|---|
| bgColor | #DEEBFF |
|---|
|
NEXT: Consult documentation of your integration enginge for see what SSL/TLS versions it supports. |
Expected failure output
| Code Block |
|---|
* Trying 35.246.122.93:443...
* Connected to my.patientsknowbest.com (35.246.122.93) port 443 (#0)
* ALPN, offering h2
* ALPN, offering http/1.1
* CAfile: /etc/ssl/certs/ca-certificates.crt
* CApath: /etc/ssl/certs
* TLSv1.2 (OUT), TLS header, Unknown (21):
} [5 bytes data]
* TLSv1.3 (OUT), TLS alert, protocol version (582):
} [2 bytes data]
* error:0A0000BF:SSL routines::no protocols available
* Closing connection 0 |
| Warning |
|---|
error:0A0000BF:SSL routines::no protocols available indicate that TLS versions supported by the client and server has no overlap.
|
| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
TIP: Your integration engine running on the given host might still support a SSL/TLS version that our servers require. |
| Panel |
|---|
| panelIconId | 1f3c1 |
|---|
| panelIcon | :checkered_flag: |
|---|
| panelIconText | 🏁 |
|---|
| bgColor | #DEEBFF |
|---|
|
NEXT: Consult documentation of your integration enginge for see what SSL/TLS versions it supports. |
| Panel |
|---|
| panelIconId | atlassian-light_bulb_on |
|---|
| panelIcon | :light_bulb_on: |
|---|
| panelIconText | :light_bulb_on: |
|---|
| bgColor | #FFFAE6 |
|---|
|
TIP: This ususally indicates that client software is outdated (can be OS and/or integration engine version). |
| Panel |
|---|
| panelIconId | 1f3c1 |
|---|
| panelIcon | :checkered_flag: |
|---|
| panelIconText | 🏁 |
|---|
| bgColor | #DEEBFF |
|---|
|
NEXT: See way how you can update your client software. |
